Privacy Policy

BigBet Privacy Policy — How We Protect Your Information

Last Updated: 1 January 2026

Registering with BigBet means sharing some personal information with us. This page explains clearly how that data is used, where it goes, and who can access it. BigBet believes your data belongs to you — we are simply its guardians.

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In Brief: BigBet never sells your data, never shares it with third-party advertisers, and never uses it for anything unnecessary without your permission. Read this page to understand exactly what we do — and what we don't.

1 What Data We Collect

BigBet collects two types of data — what you provide directly, and what is generated automatically as you use the platform.

Information You Provide Directly:

  • At registration: name, mobile number, date of birth, and password.
  • During KYC verification: a photo of your national ID card or passport.
  • At the time of payment: your bKash, Nagad, or other mobile banking number.
  • When you contact support: details of your messages and complaints.

Automatically Collected:

  • Device Information: phone model, operating system, and browser type.
  • IP address and approximate location.
  • Platform activity logs: login times, betting history, and click patterns.
  • Cookie and session data (see Section 5 for details).

BigBet will never ask for your password or payment PIN over the phone or by email. If you receive such a request, contact our support team immediately.

2 Why Your Data Is Used

BigBet uses your data solely to run the platform smoothly and to provide you with a better experience. The specific purposes are outlined below:

Data Type Why It Is Used
Name & Mobile Number For account creation, login verification, and support communications.
Date of Birth To verify your age — ensuring no one under 18 can register.
Payment Information To process deposits and withdrawals and to prevent money laundering.
KYC Documents Required to verify your identity and prevent fraud — mandatory before processing large transactions.
Device & IP Information To detect multiple accounts and fraudulent activity, and to maintain security.
Betting History To personalize your experience based on your preferences and to support responsible gaming monitoring.

BigBet never uses your data to serve third-party advertisements. Your betting habits and financial information are not used for any external marketing purpose.

3 Who Your Data May Be Shared With

BigBet does not sell your data. However, limited information may need to be shared in specific circumstances:

  • Payment Providers: With payment gateways such as bKash and Nagad — only the minimum data necessary to complete the transaction.
  • Technology Service Provider: Companies providing server hosting, cloud storage, or security software — they operate under contract with BigBet and are not permitted to use your data independently.
  • Legal Authorities: We may be legally required to share information in response to a court order or a valid request from a regulatory or law enforcement authority.
  • Anti-Fraud System: Third-party fraud detection services — used exclusively for specific security analysis purposes.

Every third party associated with BigBet is bound by a strict data processing agreement. They may only use your information for the specific purposes defined in that agreement.

4 How Your Information Is Kept Secure

BigBet follows the highest industry standards in data protection — and that's backed not just by words, but by technology.

  • 256-bit SSL/TLS Encryption: Every exchange of data between your browser and BigBet's servers is encrypted. No one can intercept or read it in transit.
  • Two-Factor Authentication (2FA): Using an OTP code alongside your password means no one can access your account with just the password alone.
  • Data Masking: When payment information is stored, part of the account number is masked.
  • Regular Security Audits: Independent security experts regularly audit BigBet's systems.
  • Restricted Access: BigBet employees can only access the data relevant to their own role — no one has access to another user's information.
  • Data Backup: Your data is backed up regularly so it is never lost due to a technical issue.

In the event of a data breach, BigBet will notify affected members within 72 hours — that's part of our responsibility to you.

5 Cookie Policy

BigBet's website and app use cookies — small text files stored on your device that help improve your browsing experience.

Cookie Type Purpose Duration
Essential Maintaining login sessions and storing security tokens. Cleared at end of session
Analytics To understand which pages are visited most and where users encounter issues. 30 days
Preferences To remember your language settings, theme preferences, and similar choices. 1 Year
Security To identify devices and prevent duplicate accounts and fraud. 90 Days

You can disable cookies through your browser settings, though doing so may limit certain features on the platform. Disabling essential cookies may cause issues with login or payments.

6 Your Rights

BigBet believes you should have full control over your data. That's why we provide you with the following rights:

Right to Access
You can request a full list of the data BigBet holds about you. Contact our support team and you'll receive it within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Many details can be updated directly from your account settings.
Right to Erasure
After closing your account, you may request deletion of your personal data. However, certain transaction records may need to be retained for a specified period to meet legal obligations.
Right to Restrict Data Processing
In certain circumstances, you may request that the use of your data be temporarily restricted.
Right to Data Portability
You can request an export of your data in a readable format such as CSV or JSON.

To exercise any of these rights, please get in touch with us: support@bigbet-taka.com

7 Data Retention Period

BigBet does not hold your data any longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For as long as your account is active, plus 5 more years after closure (for legal compliance).
  • Transaction Records: 7 years from the date of your last transaction — to comply with financial regulations.
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 3 years after last contact.
  • Website Logs: 90 days.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to your identity.

8 Privacy Policy Updates

BigBet may update this Privacy Policy as needed. When changes are made:

  • Members will be notified of any significant changes via email or in-app notification before they take effect.
  • The effective date of any updated policy will be clearly stated on this page.
  • Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

For any questions, please get in touch with us: support@bigbet-taka.com

Our Security Commitment

How BigBet Protects Your Data

Not just words — BigBet protects your data through technology.

End-to-End Encryption

Every piece of data traveling between your device and BigBet's servers is encrypted with 256-bit SSL. No one can intercept, read, or alter it in transit.

Your Data Is Never Sold

BigBet never sells your personal data to third parties. Sharing information with advertisers or data brokers is strictly prohibited.

Your Data, Your Control

View, correct, delete, or export your data — all these rights are yours. BigBet is committed to fulfilling such requests within 30 days.

Regular Security Audits

Independent cybersecurity experts regularly audit BigBet's systems. Any vulnerabilities identified are addressed and resolved promptly.

Two-Layer Security

With 2FA enabled, your account stays secure even if your password is compromised. Every login is verified via a mobile OTP — the most effective way to protect your account.

Transparent Policy in Bengali

BigBet's privacy policy is written in plain, straightforward English — no legal jargon, just a clear explanation of what happens with your data so anyone can read and understand it.

Key Points at a Glance

Privacy Policy Highlights

If you don't have time to read everything, here's a quick summary.

  • BigBet never sells your data.
  • Your data is never used for third-party advertising.
  • All data is encrypted with 256-bit SSL.
  • You can request access to your personal data at any time.
  • You can request deletion of your data after your account is closed.
  • Payment information is stored in masked form.
  • You can disable cookies at any time through your browser settings.
  • Members will be notified within 72 hours of any data breach.
  • Payment gateways operate under strict contractual agreements.
  • You can reach our 24/7 support team with any privacy-related questions at any time.
BigBet's Commitment

Our Commitment to Data Protection

Immediate Notification in the Event of a Data Breach
In the event of a security incident, affected members will be notified within 72 hours. Nothing will be withheld.
Requests Fulfilled Within 30 Days
Requests to view, correct, or delete your data will be fulfilled within 30 days.
Help in Bengali
Have a privacy question? Reach out anytime — our support team is available 24/7.
Regular Policy Reviews
This policy is reviewed annually and updated as needed. Members are notified before any changes take effect.

FAQs

In most cases, the welcome bonus is added automatically — there's nothing extra you need to do. In some instances, however, you may need to enter a promo code during registration or before making your deposit; this can be found on the bonus page or in the Promotions section. Once you've deposited, your real money balance and bonus balance will appear separately in your account. If the bonus hasn't shown up after your deposit, wait 24 hours — verification can occasionally take a little time. If it still hasn't appeared after that, contact Live Chat Support with your deposit ID and amount and the team will sort it out quickly. Keep in mind that the welcome bonus can only be claimed once per account.

Yes, BigBet's promotions are updated regularly. The best place to find the latest offers is the "Latest Promotions" page on the website — all active offers are listed there along with their expiry dates. You can also log into your account and check the "Promotions" or "Offers" tab for personalised deals. Some offers, like weekly free bets and monthly casino bonuses, follow a set schedule — new offers go live every Friday and at the start of each month. During seasonal events such as the IPL or World Cup, special offers are available for a limited time, often just a few days. Keep app notifications turned on so you hear about new offers the moment they drop — it's worth having the app downloaded for that reason alone.

Your Data Is Safe — Get Started Today

Your personal information is stored with the highest level of security at BigBet. Open an account with confidence and get a 100% bonus on your first deposit.

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