To view live scores and real-time match updates on BigBet, log in to your account first. Then go to the "Live" section from the main menu — you'll see all ongoing matches listed there, with real-time scores updating continuously alongside each one.
For cricket matches, ball-by-ball updates are available — overs, runs, and wickets all shown in real time. Football coverage includes minute-by-minute goals and cards. Tennis, badminton, and other sports also show live set or point scores as they update.
If you're using the mobile app, keep push notifications enabled — you'll get instant alerts for goals, wickets, and match results. You can also view a full list of upcoming and ongoing matches under the "Sports Events" section of the app. You can search for a match by name to jump straight to it.
There are three main ways to reach BigBet support:
- Live Chat: Click the chat icon in the bottom-right corner of any page on the site or app to start a chat. It's the fastest method — responses typically come within 1–5 minutes.
- Email: support@bigbet-taka.com — For complex issues, write in with full details. Replies typically come within 1–3 hours.
- Telegram/Messaging: You can send a direct message through the official BigBet Telegram channel.
As for service hours — Live Chat and Telegram support 24 hours a day, 7 days a week is available. Email is typically answered fastest during office hours (9 AM to 11 PM), though responses are provided outside those hours as well.
Important: BigBet support will never call you to ask for your password or OTP — if you receive any such message, report it to support immediately.
When depositing on BigBet via bKash, Nagad, or Rocket, it typically takes 1–5 minutes Balance is credited within that time. During peak hours, it may take up to 15–30 minutes.
If your deposit hasn't arrived, follow these steps:
- Save the confirmation message from your mobile banking transaction and note down the transaction ID.
- Log in to your BigBet account and check the "Transaction History" section — see if the deposit is showing as "Pending".
- If more than 30 minutes have passed, contact us via live chat with your transaction ID and amount.
- The support team typically verifies and corrects your balance within 1–2 hours.
When making a deposit, make sure you're sending to the correct account number. The minimum deposit amount is ৳200 — anything below this will be automatically rejected by the system.
Forgot your BigBet password? You can recover it in just a few minutes. Here's how the process works:
- Go to the BigBet login page and click the "Forgot Password?" link.
- Enter the mobile number you provided during registration.
- Once submitted, a 6-digit OTP will be sent to that mobile number — usually within 30 seconds to 2 minutes.
- Enter the OTP and tap the "Verify" button.
- Enter a new password — at least 8 characters, ideally a mix of letters and numbers.
- Log in immediately using your new password.
If you don't receive the OTP, wait 1–2 minutes and then tap "Resend". If your mobile signal is weak, turn off WiFi and try again using mobile data. If it still doesn't arrive, contact support — they can verify your identity through an alternative method and help you reset your password.
For security reasons, BigBet temporarily locks your account after 5 consecutive incorrect password attempts. This is to protect your account from unauthorized access.
How to unlock:
- Automatic unlock: Usually 30 minutes after which your account unlocks automatically. Wait out this period, then go ahead and reset your password.
- Password Reset: Use the "Forgot Password?" option, verify via OTP, and set a new password to unlock your account.
- Contact Support: Share your registered mobile number in Live Chat and the support team will verify your identity and unlock your account promptly.
To avoid this in the future, consider using a password manager or switching to OTP login — no more worrying about remembering your password.
Cricket betting is the most popular choice among Bangladeshi bettors on BigBet. From BPL and IPL to the World Cup and international Test matches — you can bet on every format of the game.
Types of bets available in cricket:
- Match Winner: Which team will win — the simplest and most popular bet.
- Toss Winner: Which team will win the toss.
- Total Runs (Over/Under): Whether the runs scored in a specific over will be above or below a set number.
- Top Batsman/Bowler: Which player will score the most runs or take the most wickets.
- Live Betting: During a match, you can place separate bets on every ball and every over.
- Powerplay Runs: Total runs scored in the first 10 overs.
To place a bet, log in first → select "Sports" → choose "Cricket" → open your preferred match → pick your bet type, enter the amount → click "Confirm Bet". Minimum bet is ৳50.
BigBet is built primarily with Bangladeshi users in mind, so Bangla is the default language. However, the platform also supports English as a display language.
To change the language:
- Log in to your account.
- Click on the profile icon or menu in the top right corner.
- Go to the "Settings" option.
- Go to the "Language" section and select your preferred language.
- Changes take effect immediately — no need to refresh the page.
Even without logging in, there may be a language-switching option at the bottom or in the header of the site. On the mobile app, you can change the language in the same way through app settings. Support is always available in Bengali — you won't miss out on any features because of the language.